...process of deciding that the disconnections I was experiencing weren't caused at my end.
I came to this conclusion 3 phone calls before they did. after that all the excitement was gone and it was like watching paint dry.
but I was, at the end, cheerful and happy that they had managed to solve my problem so cleverly. I even thanked the person involved for the time he had spent. (and he _had_ spent some time).
I dont think he noticed that the checking he did was suggested by me, that the conclusions he reached were prompted. he did come up with the solution though, which is just as well cause I dont know shit about things from the ISP end.
Im not sure whether to me astounded at my patience, impressed by my brilliance or just wryly amused at my arrogance.