1. I accept that I am under the control of a higher power (Muppet).

Copilot Billing Issue & Idea

I'm reposting this here because I didn't get any feedback from the Copilot team on the Copilot forum.  Seems to be alot of that over there......anyway.....

Ok So I would assume that Fogcreek wants to do right by their customers.

Here is my situation,
95% of the time we use an unlimted GotoMeeting subsciption we have. 

5% of the time we we copilot when GotoMeeting does not work though some firewalls at the clients.

So here is my issue
If buy a day pass for $5 great, but I have to repurchase the day pass every time, this happens, maybe 2 - 4 times a month, or even never some months.  I have to connect with the client first though on the phone to be sure that today works for them.  So they end up waiting on hold while I purchase the day pass.

So to speed things up, and not worry about re-curring charges, I go on a per minute plan.

So in the case of this last call, I had a 56.5 minute call yesterday and a 2.8 minute call today.

So yesterdays call cost me $14 and todays cost me $0.70

What I would like to see is this, minute to minute pay as you go, BUT when you hit $5.00 in one day (20 minutes) it switches you to the $5.00 day plan for that day. 

So in my case, yesterday would be billed for $5.00 and today would still be $0.70 since today was less then 20 minutes (so far)

Now I know that a day pass is one person only, as such have it do this as well, when User A reaches 20 minutes, they get a day pass, but User B remains on per minute billing for the day, unless they also then reach 20 minutes and then they would also get a day pass. Hence that account would be billed for 2 day passes.  Still cheaper for the users then 40 + minutes at per minute billing.

We'd be more likley to use copilot more if the billing was like this. 

Just my 2 cents.
Lee
Sunday, March 18, 2007 

And if your customer has Vista, just use Vista on your side too and you can bypass both GoTo Meeting and Copilot.

Microsoft have introduced a server that goes in between the two PCs if a direct connection can not be established. And the built-in remote desktop is much faster than a VNC based solution too.
Boris Yankov
Sunday, March 18, 2007 

"If buy a day pass for $5 great, but I have to repurchase the day pass every time, this happens, maybe 2 - 4 times a month, or even never some months"

How about a monthly or quarterly or yearly pass, this too would reduce costs for customers and increase revenue for Fogcreek?

Now I have not yet used Copilot but I think I will require it soon.  Since I have not used it at all my Idea of how it works may be totally off.  I think it lets me control my customer's computer and lets me install or work on my software at the customer's place from here?

How is it charged?  Will a single day pass let me connect and disconnect to multiple computers at my customers place one after the other, so that I can install my software in all the computers one by one?
Permalink Vista includes CoPilot ! ...ouch 
March 18th, 2007 11:48am
Wouldn't either being able to pre-buy them or being billed later (for trusted customers whose credit card details are on file) work too?
Permalink Send private email ~~~x 
March 18th, 2007 3:22pm
I don't know about Copilot or GoTo-whatever, but I've had a lot of success using TeamViewer.

It's a one time cost of about 300 euros. You can get it to run super fast, also - provided you're not afraid of setting up your own server.
Permalink Colm 
March 18th, 2007 5:30pm
For some reason, whenever I bring up TeamViewer on the JoS forum, it gets deleted, so it must be good.
Permalink Colm 
March 18th, 2007 5:31pm
That's a pretty good metric.
Permalink Send private email ~~~x 
March 18th, 2007 7:39pm

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