Back to the beginning. In 2002, Custom lost a pair of pants that Pearson had put in for cleaning. One week after the error was discovered, Custom gave Pearson a check for $150 for new pants. A few days later, the Chungs, Korean immigrants who live in Virginia and own three D.C. cleaners, told Pearson that he was no longer welcome at their store. That dispute was eventually put aside, and Pearson continued to use the company.
Move ahead to 2005, when Pearson got a new job as a judge. He needed to wear a suit to work every day. He dug out his five Hickey Freeman suits and found them to be "uncomfortably tight." He asked Custom to let the waists out two or three inches. Worried that he might be up against his Visa card limit, he took the suits in for alterations one or two at a time.