I'd just like to go on record...
...as hating British Telecom, the 48 hours it will take them to replace our (business) router and their failing mail servers which may or may not have intercepted the e-mail that failed to make it here because their bloody router doesn't work.
I will expand on this later - with actions and detailed suggestions of what to do with their management, sandpaper and a large telegraph pole which may or may not be safe for work.
I'm not happy.
a cynic writes...
August 22nd, 2005
Just for the record (Demon/Thus) don't have a great record around our neck of the woods either.
We keep on wondering about getting NTL to dig up the road and run the eight feet across so we also get cable modem based service (keeping the demon ADSL line too) and using both IP addresses as our MX records.
Sadly Internet services don't seem to have the reliability levels of POTS
August 22nd, 2005
Thus suck. We use them for our network infrastructure at work and it's pitiful. If you report a fault they spend days trying to blame it on someone else before even *looking* at the problem, and when they do fess up to there being a problem it takes weeks to get it fixed. (That's *actually* fixed -- they quite often claim it's fixed when it plainly isn't...)
Oh, and for the record, NTL's customer service is the worst thing ever in the history of really bad things.
Demon push faults back onto BT but in the process have you running around making pointless tests like removing everything from every extension on the same phone line, even if all the filters are known good.
The last but one time I ended up buying a new router because they finally convinced me it was the router failing. Which it proved not to be.
That said the network wide upgrading to 2Mb downstream seems to be causing problems as well.
They (the ubiquitous they, not Thus), are replacing the tarmac on the paths this week so I expect they'll cut at least one phone line.