…how may I help you?”

“Good afternoon, this is Mark, I’m calling about a power cord replacement in response to your recall.”

“Oh yes sir, I’ll just need to get some information from you.”

“No problem.”

“Can I have your home address and telephone number please?”

(several minutes and much personal information later)

“All right sir I’ve got everything I need. Please bear with me while I wait for the system to verify your serial number.”

“OK, sure.”

“You know, my wife’s going to be out of town tonight.”

http://www.whispersinthedark.com/2006/01/06/hello-this-is-xbox-customer-support/

That's one lonely dude right there.

It almost makes me wonder if you happened to stumble across someone who frequents ?off and figured out it was you. Funny stuff though.

I don't think ?off is the cultural/social hub that some of you seem to take it for...

;-)

Did the call start with "Hello, and thank you for calling Denman & Sathy support, please, hold, markmup, while we reverse look up your phone number."

Almost makes you think, that XBOX customer support must be really bored, to start pulling people's chains that way. At least, that's how I'm going to try to remember this event. Very funny. Thanks Mark.

I've had these "OK, who is this REALLY?" moments on the phone before -- talking to my credit union, mostly, when they ask me for my SSN or credit card number. I mean, they should already KNOW that, right?

I didn't get the impression that he was pranking. There was definitely a sincere quality to his completely insane behavior.

muppet told the story on IM. When I read this, for a second I thought he was saying it happened AGAIN, which would've been REALLY funny.

Philo

Woulda been funnier if it sounded a little more believable.

Whatever you say, trolly boy. This happened word for word.

Admit it, Warner, you took him up on his offer, didn't you?

There was an offer?

The implied offer, you moron! Confess, Warner, the truth shall set you free!

The funniest thing a tech support person ever said to me:

Tech: "Can you read the serial off that for me?"

Me: "Sure... A as in Aardvark, Z as in zebra, 1, 2, M as in Monkey, 35, D as in Dog"

Tech: "Somebody visit the zoo recently?"

booo