Back about a week ago I registered a new domain for a new project I want to work on.
The Dreamhost system gave me a confirmation on the website that the domain had been registered, and (here is the important part) charged $19.90 to my bank card.
I never received the confirmation EMAIL that the domain had been set up, so I went to double check the registration.
The registration never happened. OK, I thought, a hiccup in the system that Dreamhost can remedy for me, so I emailed customer service.
Dreamhost absolutely insists that they NEVER EVER charged me $19.90. Not in the month of March, not since January when I registered soulsofglass.com. I offered to send them a fax of the relevant portions of my bank statement, they never accepted nor declined.
I went back and forth with this guy over the course of about 6 or 8 hours of email, trying to explain to him that his Customer Service system might not show the charge, but that he may want to have someone check the back-end system because I definitely was charged. He refuses to admit/acknowlege that it´s even possible that this has occured.
I call my bank, and have them charge back the $19.90, since I´m getting nowhere with Dreamhost.
Dreamhost emails me and threatens to re-charge to my account any back-charges I send to them through my bank, since they insist that they have made no error.
I tell them (this is this morning, this is after about 50 emails back-and-forth) that if they do this, I will probably have a case for credit fraud against them. What is the POINT here?
I asked them if they REALLY think that after 6 years of being their customer, that I´m trying to swindle them out of TWENTY DOLLARS.
I´m still waiting for the response.
During all of this nonsense, I went and re-registered the domain, so now they´ve even once told me that the domain was registered and so I was charged correctly, but there are TWO CHARGES.