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IVR Cheat Sheet

http://paulenglish.com/ivr/

FYI. YMMV. etc.
Permalink trollop 
January 17th, 2006
I remember working in a startup that was due to have a large retail presence. I constantly had arguments with one woman because she was putting the case for an IVR with the main defence 'customers like it'. As an exercise we went round the office and found out how many of US liked it. 0.
Permalink Cool Dad 
January 17th, 2006
I think if you *just* want account status, recent transactions, etc, they make sense. In other areas, they're horribly misused.
Permalink KC 
January 17th, 2006
I'm one of those weird people who prefers an automated system for some things. I'd rather talk to a computer about my bank account balance and recent transactions than a person, for example. At the doctor's office, I'd like a human.

The one thing I can't stand are those fucking voice recognition systems that expect you to sit there and TALK to it, with no option for using touch tones instead. Some have the option and that's fine. The ones you have to talk to, I hang up on unless I absolutely have no choice.
Permalink Generic Error 
January 17th, 2006

This topic was orginally posted to the off-topic forum of the
Joel on Software discussion board.

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