Reconciling assholes for nearly a decade.

Incompetent customer service

A couple of days ago I called Sirius Satellite Radio and purchased a Sanyo CRSR-10 radio with both car and home components (http://www.sanyo.com/entertainment/mobile/index.cfm?productID=1079). While I was on the phone with them, I asked several times if any additional equipment was needed to listen to the radio on this thing, and they said no.

Well, here it is, and apparently no sound will come out unless I cable it to a boombox or other audio, which I don't own. Doesn't that qualify as "additional equipment"? How specific did my question have to be?

I'll admit that I'm not very hardware-oriented, so maybe I'm wrong. Do I need to plug this into something else?

All of the customer service people I spoke to were morons, by the way. Had to ask to speak to a supervisor a couple of times to get someone who seemed at all intelligent. Probably should have clued me in not to buy this thing.
Permalink Dana 
January 5th, 2006
I went through this last week. I made reservations for a family friend to stay in the Doubletree near Times Square for New Years Eve. I asked three different people on the reservation line "and this room will be charged to my credit card? I don't have to do anything else?"

Each time I was assured that was the case.

Sure enough, when they checked in they were told they had to pay for the room. I spent an hour faxing stuff back and forth with the front desk so they could stay on my credit card. (as an aside, the customer service at the *hotel* was outstanding in getting it done)

Philo
Permalink Philo 
January 5th, 2006
So do I need more equipment or not? Where is everybody today? Usually you guys are full of advice.
Permalink Dana 
January 5th, 2006
Yes, you'll still need something that can actually let you hear the music. This is just like your cable box...the cable box alone cant do much. Any kind of stereo whatsoever should work however.
Permalink Phil 
January 5th, 2006
What sort of audio cable is it? If it has two jacks at the end, a red one and a white one, you could probably make do with just a set of speakers. (Tell the guy at the store that you want ones with RCA input. Don't forget to look blonde.)
Permalink Flasher T 
January 5th, 2006
The blurb makes it reasonably clear that it makes noises via existing equipment -- it seems to come with audio leads, and has an FM transmitter, so providing you have either an amplifier with some spare inputs or an FM radio you're good to go. (Presumably it came with a manual?)
Permalink Mat Hall 
January 5th, 2006
Yes, they're red and white. All I need is speakers? That's awesome.

Wish I was blonde. Unfortunately I have very dark brown hair and look like a drag queen if I put on a blonde wig.
Permalink Dana 
January 5th, 2006
Providing they're amplified speakers, then yes, that's all you need.
Permalink Mat Hall 
January 5th, 2006
Yes, it came with a manual, which I read. That's when I realized that they lied to me on the phone. You'd think they would have taken the opportunity to try and sell me a boombox or something to go with the satellite, but they were too stupid.
Permalink Dana 
January 5th, 2006
No Dana, you need an FM Radio of some sort, "# Built-in FM Transmitter - Allows music to be heard through existing car or home radio  ". This device simply receives the satelitte signal, and can then rebroadcast it to any FM receiving radio. I don't see anything here that says it includes an amplifier or any audio outputs.
Permalink Phil 
January 5th, 2006
"I don't see anything here that says it includes an amplifier or any audio outputs."

So what do you suppose the "audio cable" it comes with is for? Decoration?

(I just looked at the manual, and yes, it *definitely* has an audio output: "Plug the audio cable’s mini connector into the back of the adaptor. Plug the audio cable’s white (L ch,) and red (R ch.) connectors into the aux-in jacks of your audio system." (Page 9, "Installation in a Home or Office".))
Permalink Mat Hall 
January 5th, 2006
Mat...that still requires a stereo receiver to play the music though. In otherwords you cant just "hook speakers to it".
Permalink Phil 
January 5th, 2006
Well, I guess you would be able to hook speakers with a built-in amplifier to them (like computer speakers).
Permalink Phil 
January 5th, 2006
*Amplified* speakers. (FlasherT was a little vague on the subject, but the amplification point has been made already; read more carefully. :)
Permalink Mat Hall 
January 5th, 2006
Has anyone actually ever encountered passive speakers with RCA input? :)
Permalink Flasher T 
January 5th, 2006
Ok but i'm doubting that Dana has any idea what your talking about :).

Lets just make it clear that she either needs a stereo, or speakers that are POWERED (have batteries or plug into a wall), it sounds like she'd also need an RCA -> Mini-headphone jack -> female-female connector to just use speakers and no stereo unit.
Permalink Phil 
January 5th, 2006
Funnily enough, yes. Cheap "hifi" equipment often uses RCA connections betwixt amp and speakers, which has always struck me as a trifle dangerous -- in a moment of confusion you could end up plugging the speaker output into the Aux input and causing some fatal damage (or at least some monumental feedback).
Permalink Mat Hall 
January 5th, 2006
Trust but verify.
Permalink Ronald Regan 
January 5th, 2006
Problem solved! Plugged the device into the speaker port on my computer.

Good tunes!
Permalink Dana 
January 5th, 2006
I need to get one eventually. I'm not having Stern withdrawals yet.
Permalink Mark Warner 
January 5th, 2006

This topic was orginally posted to the off-topic forum of the
Joel on Software discussion board.

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