I know it's a wide-open question, I'm just starting to look into this.
We don't want the RM part so much as just contact managment - keep track of about 300 staff interacting with a whole bunch of customers.
As much as possible, we want something off the shelf, want to do as little customization as possible.
January 31st, 2006 1:12pm
or I'll provide you one of mine :-)
SugarCRM ? That's what I work in almost exclusively and it offeres the RM part out of the box, no tweaking.
January 31st, 2006 1:29pm
We just installed Microsoft's CRM software to do this. Seems to do the job just fine and integrates fully with Outlook.
January 31st, 2006 3:13pm
The one Sharkfish is gonna write Any Day Now.
January 31st, 2006 7:26pm
Really, maybe I can get some personal consulting time out of her!
January 31st, 2006 7:54pm
If we go with an OTS product, it's currently looking like MS or Sugar, but it's not like I've done an exhaustive search.
January 31st, 2006 7:59pm
>> Really, maybe I can get some personal consulting time out of her!
Please remember to take pictures and post them when you are done. Video wouldn't be bad, either.
January 31st, 2006 10:03pm
Is Conneticut to Vancouver outcall?
January 31st, 2006 10:56pm