CoT: definitely not going to bomb a plane

CRM Suggestions?

I know it's a wide-open question, I'm just starting to look into this.

We don't want the RM part so much as just contact managment - keep track of about 300 staff interacting with a whole bunch of customers.

As much as possible, we want something off the shelf, want to do as little customization as possible.

Suggestions, recommendations?
Permalink Send private email Ward Bush 
January 31st, 2006 1:12pm
pen and paper.
[g,d,r]
Permalink Send private email Vineet Reynolds 
January 31st, 2006 1:14pm
ACT

or I'll provide you one of mine :-)
Permalink Send private email Simon Lucy 
January 31st, 2006 1:21pm
SugarCRM ?  That's what I work in almost exclusively and it offeres the RM part out of the box, no tweaking.
Permalink Send private email KC 
January 31st, 2006 1:29pm
We just installed Microsoft's CRM software to do this. Seems to do the job just fine and integrates fully with Outlook.
Permalink Colm 
January 31st, 2006 3:13pm
The one Sharkfish is gonna write Any Day Now.

[g,d,r]

Philo
Permalink Philo 
January 31st, 2006 7:26pm
Really, maybe I can get some personal consulting time out of her!
Permalink Send private email Ward Bush 
January 31st, 2006 7:54pm
If we go with an OTS product, it's currently looking like MS or Sugar, but it's not like I've done an exhaustive search.
Permalink Send private email Ward Bush 
January 31st, 2006 7:59pm
>> Really, maybe I can get some personal consulting time out of her!

Please remember to take pictures and post them when you are done. Video wouldn't be bad, either.
Permalink Anon 
January 31st, 2006 10:03pm
Is Conneticut to Vancouver outcall?
Permalink Send private email Ward Bush 
January 31st, 2006 10:56pm

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